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2-Jul-11 16:48

cofounder Chris Maunder 2-Jul-11 16:48
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cheers,
Chris Maunder

The Code Project | Co-founder
Microsoft C++ MVP

modified 16-Sep-19 9:31am.


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General Package tracking software, some room for improvement Pin

honey the codewitch 2hrs 34mins ago

mva honey the codewitch 2hrs 34mins ago
This seems like an area where there could be a lot of improvement.

I was recently tracking a package by UPS, and it was expedited 2-day shipping.

They shipped out of California, and I'm two states north, in Washington.

They flew the package to Ottawa? If I recall, somewhere in Canada that wasn't BC, for some reason.

From there it wound up in one of the nearest "major" (200k+ people + airport) cities to me.

Then 2 days of nothing from UPS. That's about an hour away from me up the interstate.

I actually contacted them about that, because the only update I got was when they switched the date from "Monday" to "Tuesday" without updating anything else at all.

As a customer who paid extra to get it in 2-days and has a lot out waiting on this package, I was very unhappy with UPS. Enough to contact them.

The tracking actually made the situation worse in terms of how I felt, in this case, because of all of the above.

Some observations:

What made me frustrated was that there was not even any checking in for 2 days. I understand the weekend being what it is, but it went dark yesterday too.

What compounded that frustration was that they inexplicably flew the thing to Canada first, and then they let it sit for 2 days an hour from me without telling me why.

What they could do to improve these applications I think, is

A) Make sure to notify customers at least once a day, and try to give them news. Even if it's just a reason for a delay (inclement weather, or whatever)

B) Attach reasons to things that don't make sense on their face. Why did my package end up in Canada? Why was it sitting for two days?

B might be more difficult, but if the software on UPS employees end had fields for reasons (even dropdowns) any time they had to enter anything into the system, and they had to mark delays with reasons, it could facilitate B. I can think of some ways to do it that probably wouldn't slow down the existing workflow much if at all.

But like, this isn't the first time, or the only shipper that I've found could stand some improvement.

I mean, this actually made me lose some faith in UPS, and I'm sure that's not what they hoped for when they added package tracking features to their site.

Edit: Okay the two days was more like 1 and a half but still.

Real programmers use butterflies


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General Re: Package tracking software, some room for improvement Pin

Maximilien 2hrs ago

Member Maximilien 2hrs ago

You'd think they were good at that.

I received my new laptop.

In the morning FedEx said it was in the local warehouse and was "delayed".

5 minutes later, it was dropped at my condo lobby.

CI/CD = Continuous Impediment/Continuous Despair


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General Re: Package tracking software, some room for improvement Pin

honey the codewitch 1 hr 55mins ago

mva honey the codewitch 1 hr 55mins ago

At least in that case they were wrong in your favor. Smile | :) But yeah, could be improved.

Real programmers use butterflies


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General Re: Package tracking software, some room for improvement Pin

OriginalGriff 1 hr 33mins ago

mve OriginalGriff 1 hr 33mins ago

I generally get notifications from Amazon that my package "will be delivered today" the day after it is handed to me ... Sigh | :sigh:

"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
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General Re: Package tracking software, some room for improvement Pin

k5054 1 hr 33mins ago

mve k5054 1 hr 33mins ago

Maybe if you're in Vancouver WA, something went wrong and it got tagged as a Canadian shipment? In which case UPS might do all their customs clearing in Ottawa - though I would have thought Toronto, Montreal or Vancouver BC much more likely. But often tracking packages, I'm sure that that what the tracking software says and reality are different. Particularly when customs is involved, it gets weird, at least in terms of US/Canada shipments. I've seen the tracking location change back and forth across the border several times, when in reality, I suspect it was just moving through a customs office,somewhere.

Keep Calm and Carry On


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General Re: Package tracking software, some room for improvement Pin

honey the codewitch 26mins ago

mva honey the codewitch 26mins ago

Yeah I thought that was weird. I'm really suspicious that I misread it somehow, but I remember doing a double take on it because it was so odd.

Real programmers use butterflies


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General Re: Package tracking software, some room for improvement Pin

Vivi Chellappa 1 hr 20mins ago

professional Vivi Chellappa 1 hr 20mins ago

USPS aka Snail Mail is no better.

I shipped a couple of books in a package from Cincinnati to suburban Toronto.

The package went to Charleston, West Virginia, then to Chicago and then stayed in Chicago for 3 weeks before going to Toronto!

Another two packages, shipped from Chicago to Fremont, California had a strange history. One was delivered in 5 days and the other went to Spokane and made its way leisurely to Fremont. Both were to go to the same address in Fremont but I guess one package took the scenic route.

Yet another package shipped out of Chicago to San Jose, CA just disappeared. The package could not be tracked with the ID that the USPS had assigned to it. After complaining to the post office in San Jose, they managed to locate the package and delivered it.

We are talking July and October timeframes, not the busy Christmas holiday season.

I swore I would not USPS again except that the alternative of UPS is seemingly no better. OMG | :OMG:

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General CCC - 21-12-2021 Pin

pkfox 4hrs 34mins ago

professional pkfox 4hrs 34mins ago
Sounds like there's a price to pay for this drink (5)

"Life should not be a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!" - Hunter S Thompson - RIP


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General Re: CCC - 21-12-2021 Pin

OriginalGriff 3hrs 55mins ago

mve OriginalGriff 3hrs 55mins ago

Well, there is a cocktail called "Atoll" - also known as a "Bikini Atoll"[^]

"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!


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General Re: CCC - 21-12-2021 - Winner Pin

pkfox 3hrs 31mins ago

professional pkfox 3hrs 31mins ago

Near enough , I was looking for atole but I believe it has various spellings YAUT

"Life should not be a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!" - Hunter S Thompson - RIP


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General Re: CCC - 21-12-2021 Pin

Rich Leyshon 3hrs 54mins ago

Member Rich Leyshon 3hrs 54mins ago
General Re: CCC - 21-12-2021 Pin

pkfox 3hrs 31mins ago

professional pkfox 3hrs 31mins ago

Ha ha - nope Big Grin | :-D

"Life should not be a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!" - Hunter S Thompson - RIP


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General Personal Data Backup Pin

lw@zi 4hrs 58mins ago

professional lw@zi 4hrs 58mins ago
What is your preferred way to back up personal data like photos, videos etc? I am confused between buying a SDD vs using online services like Google Drive/Dropbox. Any suggestions?

Edit - I read SDD are more fragile compared to HDD and I do have disks which have lasted decade or more so even HDD is fine as I do not really care about read write speeds.

"It is easy to decipher extraterrestrial signals after deciphering Javascript and VB6 themselves.", ISanti[^]

modified 4hrs 20mins ago.


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General Re: Personal Data Backup Pin

Kornfeld Eliyahu Peter 4hrs 48mins ago

professional Kornfeld Eliyahu Peter 4hrs 48mins ago

For code I use GitHub, for documents (pictures, videos and such) I let Google do the backup...

"The only place where Success comes before Work is in the dictionary." Vidal Sassoon, 1928 - 2012


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General Re: Personal Data Backup Pin

lw@zi 4hrs 45mins ago

professional lw@zi 4hrs 45mins ago

Are paid services cheaper for long run compared to buying hardware? I have over 15 GB of media and I see that Google and cheapest and most lenient with free storage. Of course I can have multiple free accounts which would then lead to question - what's a good password manager? Smile | :)

"It is easy to decipher extraterrestrial signals after deciphering Javascript and VB6 themselves.", ISanti[^]


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General Re: Personal Data Backup Pin

Kornfeld Eliyahu Peter 4hrs 28mins ago

professional Kornfeld Eliyahu Peter 4hrs 28mins ago

When you buy a piece of hardware you loose any warranty the moment you first use it... and even you do have warrant on the hardware there is no guaranty that you will actually able to retrieve your data...
As I see cloud backup has more chance to be there for the long run, because the annual fee you pay gives you a bit better guaranty without you spending time (and time is money)

"The only place where Success comes before Work is in the dictionary." Vidal Sassoon, 1928 - 2012


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General Re: Personal Data Backup Pin

OriginalGriff 4hrs 36mins ago

mve OriginalGriff 4hrs 36mins ago

Depends mostly on how "personal" you want to keep your data.

Google photos hasn't been hacked "properly" to the best of my knowledge (though vulnerabilities have been found in the past, and I'm pretty sure more will surface) you have to remember the iCloud hacks and repeat the mantra "nothing online is actually safe" if you have anything you don't want to be public.

Me? I use a combination of Google Photo, MS Onedrive, and formal backups to air-gapped media - but then I'm paranoid, probably. Laugh | :laugh:

"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!


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General Re: Personal Data Backup Pin

lw@zi 4hrs 21mins ago

professional lw@zi 4hrs 21mins ago

OriginalGriff wrote:

I use a combination of Google Photo, MS Onedrive, and formal backups to air-gapped media - but then I'm paranoid, probably.

That makes it 2. I have photos on Google, google exports on laptop (2 copies on 2 disks), a back up on HDD.

I am tending to go towards online myself.

"It is easy to decipher extraterrestrial signals after deciphering Javascript and VB6 themselves.", ISanti[^]


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General Re: Personal Data Backup Pin

Daniel Pfeffer 3hrs 57mins ago

professional Daniel Pfeffer 3hrs 57mins ago

I keep as little as possible online.

My primary off-computer storage is a NAS containing two mirrored disks, to which all computers are backed up weekly. For longer-term storage (photos etc.), I backup to multiple external HDDs (rotating backups, whenever we come back from holiday or celebrate a birthday etc.).

Photos and videos are also copied to good-quality DVDs. These are easier to hand out to elderly relatives than loading everything on Google or some such...

The prices of SSDs are dropping, but for large (2+ TB) disks, they are still much more expensive than HDDs. SSDs are not designed for archival (10+ years) storage, and backups do not need the speed of SSDs.

Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.


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General Re: Personal Data Backup Pin

DerekT-P 57mins ago

professional DerekT-P 57mins ago

out of curiosity, do you keep those physical media off-site? (e.g. at a relative's home or your office). Multiple backups at home are no good if the home is burgled / flooded / inaccessible. That's why I now primarily use cloud storage for stuff I don't want to lose. (Photos are on a paid sub to Flickr, partly for security and partly to make accessible to others) whilst code is all on Helix version control (subversion simply 'cos that's what I'm used to). Everything else important but not confidential is held on my shared web hosting account, which has "unlimited" storage. The hosting co back it up daily (incl. off-site backups) so hardware failure shouldn't be an issue.
My only problem is that with different things in different places, and a lack of self-discipline, stuff sometimes doesn't get backed up as promptly as it should...
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General Re: Personal Data Backup Pin

Slacker007 3hrs 14mins ago

professional Slacker007 3hrs 14mins ago

personal files, photos, etc.: google drive
code, similar: github

I don't backup anything to local storage or external local storage, everything is cloud based.

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General Re: Personal Data Backup Pin

Maximilien 2hrs 38mins ago

Member Maximilien 2hrs 38mins ago

I have a couple of NAS drives and Cloud.

CI/CD = Continuous Impediment/Continuous Despair


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General Re: Personal Data Backup Pin

theoldfool 19mins ago

professional theoldfool 19mins ago

Repurposed hardware running TrueNAS. Mirrored drives. If system fails, install OS in new hardware, connect the mirrored drives and import the pool. I also have a hardware RAID mirror in my system for shorter term and handy storage. I can mount either in a Linux system if necessary. The TrueNAS system is not on line except for backup.
Burglars? My place is such a mess, they would look around and say "we're too late, already been hit".

>64
If you can keep your head while those about you are losing theirs, perhaps you don't understand the situation.


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General Winter has arrived! Pin

Kornfeld Eliyahu Peter 5hrs 17mins ago

professional Kornfeld Eliyahu Peter 5hrs 17mins ago

Please Don't Make Me Think Design

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